If you have difficulty operating your new toy, here are some general tips to review:
1) Battery issues-charge batteries properly! For NiMH batteries, bear in mind that these can have a break in period of 4-8 cycles. During this period, please limit full throttle running to limited bursts. Also please let batteries cool before attempting to recharge! For toys like many helicopters with LiPo batteries that can be recharged from the transmitter, remember to make sure that the toy is turned OFF before attempting to recharge it. This is also true if you try to charge the toy from a USB port.
2) Turn on the transmitter (radio) first, then the receiver (toy). The transmitter is first on, last off.
3) The propellers on many radio control boats will not turn unless the boat is immersed in water, so be sure to put any remote control boat into water first. This is a safety engineering feature.
4) If you have a helicopter, set the throttle stick and throttle trim to their lowest level settings before trying to fly.
5) Planes and helicopters with IR controllers can be hard to fly outdoors in sunlight because of interference with the transmitter signal. Try flying outside near dusk-not during daylight hours under clouds. This category includes the Megatech Avion Biplane (but not the Avion IO Biplane) and the Syma S026 Chinook helicopters.
6) TW planes have a red safety button on the side of the fuselage. You have to push this button for about two seconds to arm the motor. Otherwise, you can crank the throttle all you want and the motor won't budge.
7) With airplanes, be sure to perform all pre-flight checks BEFORE flying. If you lost control of your plane, did you perform a range check before takeoff? If the plane does not pass preflight checks, please contact us (or the manufacturer) for help and do not fly the plane. People who fly the planes anyhow can expect to experience unintended flights into terrain, i.e., crashes.
If these troubleshooting tips do not help, or there is some other problem, you can contact us or the manufacturer.